Digital Products and Services

All purchases made on ItzyMu are for digital products and services, including but not limited to:

• Credits
• VIP memberships
• Virtual items
• In-game services
• Character-related services

Refund Eligibility

Refunds may only be granted in the following situations:

• Duplicate payments
• Accidental payments
• Purchased service or credits were not delivered

Non-Refundable Situations

Refunds will NOT be provided if:

• Credits, VIP benefits, items, or services have already been used
• The user changes their mind after delivery
• The account is suspended or banned for rule violations
• Virtual items are lost due to gameplay, trading, scams, or user actions
• Server balance changes, wipes, resets, or gameplay adjustments occur

Chargebacks

Unauthorized chargebacks or payment disputes may result in:

• Permanent suspension of the related account
• Removal of purchased items or credits
• Restriction from future purchases

Processing Time

Approved refunds may take several business days depending on the payment provider.

Contact

For refund requests, users must contact the server administration through the official support channels available on the website.